As the largest utility company in Memphis, Tennessee, Memphis Light, Gas and Water (MLGW) provides essential services to hundreds of thousands of customers in the Memphis metropolitan area. With the cost of these services often being a significant expense for many households, MLGW offers payment agreements to help customers manage their bills and avoid disconnection.
A payment agreement with MLGW allows customers to spread their outstanding balance over a period of time, typically up to 12 months. This can be especially helpful if a customer has fallen behind on their bill or is experiencing a temporary financial hardship. By entering into a payment agreement, customers can avoid having their utilities disconnected and possibly having to pay additional fees to have them restored.
To set up a payment agreement, customers must contact MLGW`s Customer Care Center at 901-544-6549. The representative will review the customer`s account and determine if they are eligible for a payment agreement. Customers who have previously been late on their payments or have broken payment agreements in the past may not be eligible.
Once a payment agreement is in place, customers must make their monthly payments on time to avoid defaulting on the agreement. If a customer fails to make a payment, they may be subject to disconnection and additional fees. It is important for customers to carefully review the terms of their payment agreement and make sure they can meet the payment obligations before agreeing to the terms.
MLGW also offers other payment options, including automatic bank draft and online bill payment, to make it easier for customers to pay their bills on time. These options can help customers avoid late fees and stay current on their bills, reducing the need for payment agreements.
In conclusion, a payment agreement with MLGW can be a helpful resource for customers who need to manage their utility bills. However, it is important for customers to fully understand the terms of the agreement and make sure they can meet their payment obligations. By being proactive about managing their bills and taking advantage of payment options like automatic bank draft and online bill pay, customers can avoid disconnection and maintain their essential utility services.